Privacy Policy

1. Information you give us or others. You may give us information about you by filling in forms on the Concierge Portal or by corresponding with us via the Concierge Portal’s Helpdesk function, by phone, e-mail or otherwise. This includes information you provide when you register to use the Concierge Portal, subscribe to our service, enter a competition, promotion or survey and when you report a problem with the Concierge Portal. The information you give us may include your name, address, e-mail address and phone number, date of birth, financial and credit card information, personal description and photograph.
2. Information provided to us from the British Horseracing Authority. The British Horseracing Authority may provide us with information about you, including your name, address, e-mail address, phone number, and date of birth to enable us to issue you with a PASS Card and to allow you access to the Concierge Portal. They will also provide information regarding the entry and declaration to run of any horse with which you are connected, to enable to allocation of complementary tickets by the relevant racecourse.
3. Information we collect about you. With regard to each of your visits to the Concierge Portal we may automatically collect the following information:
1. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
2. information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Concierge Portal (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
4. Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, industry organisations, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

1. Information you give to us. We will use this information:
1. to enable our member racecourses to allocate you with complimentary access to relevant fixtures, in line with their admissions policy, terms and conditions of entry, and to contact you with information relevant to your raceday;
2. to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
3. to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
4. to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this by ticking the relevant box. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please do not tick the relevant box situated on the form on which we collect your data;
5. to notify you about changes to our service;
6. to ensure that the Concierge Portal’s content is presented in the most effective manner for you and for your computer;
2. Information provided to us by the British Horseracing Authority. We will use this information:
1. to allocate you with a PASS Card and enable our member racecourses to allocate you with complimentary access to relevant fixtures, in line with their admissions policy and terms and conditions of entry; and
2. to enable member racecourses to contact you with information relevant to your raceday; and
3. to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
3. Information we collect about you. We will use this information:
1. to enable our member racecourses to allocate you with complimentary access to relevant fixtures, in line with their admissions policy and terms and conditions of entry;
2. to enable our member racecourses to contact you with information relevant to your raceday;
3. to administer the Concierge Portal and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
4. to improve the Concierge Portal to ensure that content is presented in the most effective manner for you and for your computer;
5. to allow you to participate in interactive features of our service, including the Concierge Portal’s Helpdesk function, when you choose to do so;
6. as part of our efforts to keep the Concierge Portal safe and secure;
7. to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
8. to make suggestions and recommendations to you and other users of the Concierge Portal about goods or services that may interest you or them.

1. Where we need to perform the contract we are about to enter into or have entered into with you.
2. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
3. Where we need to comply with a legal obligation.
4. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

   PURPOSE/ACTIVITY	TYPE OF DATA	LAWFUL BASIS FOR PROCESSING INCLUDING BASIS OF LEGITIMATE INTEREST
   To register you with the Concierge Portal	Identity Contact	Performance of a contract with you
   To manage our relationship with you which will include: Notifying you about changes to our terms or privacy policy Asking you to leave a review or take a survey	Identity Contact Profile Marketing and Communications	Performance of a contract with you Necessary to comply with a legal obligation Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
   To enable you to partake in a prize draw, competition or complete a survey	Identity Contact Profile Usage Marketing and Communications	Performance of a contract with you Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
   To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	Identity Contact Technical	Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) Necessary to comply with a legal obligation
   To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	Identity Contact Profile Usage Marketing and Communications Technical	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
   To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	Technical Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
   To make suggestions and recommendations to you about goods or services that may be of interest to you	Identity Contact Technical Usage Profile Marketing and Communications	Necessary for our legitimate interests (to develop our products/services and grow our business) With your explicit consent for any third-party products/services

1. Weatherbys Ltd (company number 00526599, registered address Sanders Road, Wellingborough, Northants NN8 4BX) who maintain and operate the BHA Database; and
2. British Horseracing Authority Limited (company number 02813358, registered address Holborn Gate, 26 Southampton Buildings, London, WC2A 1AN) who own the data held in the BHA Database.

1. Business partners, clients, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
2. Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. [We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience];
3. Analytics and search engine providers that assist us in the improvement and optimisation of the Concierge Portal.

When we share your information with selected third parties they will process your information as either a data controller or as our data processor and this will depend on the purpose of our sharing your personal data. We will only share your personal data in compliance with the applicable data protection legislation.

1. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
2. If The Racecourse Association Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
3. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property, or safety of The Racecourse Association Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.